How to Upload Medical Document Into Lucy My Chart

What is Henry Ford MyChart?

MyChart offers yous personalized and secure online access to portions of your medical records. Information technology enables you to deeply utilise the internet to aid manage and receive information well-nigh your health. With MyChart, you tin can utilise the internet to:

Request medical appointments
Directly schedule medical appointments in some departments
View your wellness summary from the MyChart electronic health tape
View test results
View billing data and make a payment
Request new prescription renewals (not request refill from a pharmacy)
Request proxy access to view the medical information of your modest kid (0-xiii years)
Allow another person admission to view your medical information within their MyChart account
Access trusted health data resources
Communicate electronically and securely with your medical intendance team

Is at that place a fee to use Henry Ford MyChart?

No. MyChart is completely gratis to utilize.

How do I sign up?

If yous received an activation code from your doctor, activate your account. If you lot do not have a code, you can sign up online or call (313) 876-7951.

Whom do I contact if I take further questions?

You may e-mail united states, or you lot can call (313) 876-7951 .

Are all Henry Ford facilities and doctors using MyChart?

All facilities and nigh physicians who work inside our Henry Ford facilities employ MyChart. Please check with your medico how y'all may interact with them through MyChart. Your doctor may not take part in all features.

Yous can apply MyChart to view the results of lab tests and imaging procedures performed at any Henry Ford facility, regardless of your other doctors' affiliation or utilization of MyChart. Radiology images are currently not available; you will simply meet a summary of the results.

How can I use Henry Ford MyChart to download information to share with doctors outside of Henry Ford?

Considering MyChart is available through the web anytime, anywhere, it is a handy communication tool for patients. Y'all are able to download and print out mail service-appointment summaries, a health summary document or test results from your MyChart account and share them with your primary care doctor and/or other doctors unaffiliated with Henry Ford.

In MyChart, select "Sharing" from the menu. Then click "Download or send your record."

When can I see my exam results in Henry Ford MyChart?

Your outpatient patient lab and radiology test results once finalized are released to your MyChart account 4 times daily, Monday through Sunday, (at 7 a.m., x a.grand., 1 p.m. and 4 p.thou.). Delight note your dr. may not accept reviewed them yet.

Inpatient and Emergency Department patients volition have test results during your stay released to your MyChart account upon discharge. Tests results subsequently you leave (mail service-discharge) volition be released to your MyChart account following same times as outpatient schedule – daily, Monday through Sunday, (at 7 a.m., 10 a.grand., 1 p.m. and 4 p.m.).

Select sensitive test results will be released afterwards a 3-day delay to let your doctor to review them. These tests include:

HIV
STDs
RPR
Gonorrhea
GC culture/GC assay and chlamydia
Genetics
Surgical pathology
Cytology
Maternal serum/screening
Breast biopsy
OB ultrasounds and fetal-related tests that may reveal fetus gender to parents who wish not to know (e.g., amniocentesis, CVS, ultrasound fetal repeat, etc.).

Any tests ordered as office of "Research" volition non be released to MyChart.

Why do I non receive my test consequence letters in the mail later on signing up for MyChart?

When y'all sign up for MyChart, you are automatically enrolled in paperless examination results. If you would like a paper re-create of your results, please contact your doc.

Why are certain test results not immediately available via Henry Ford MyChart?

Certain test results are not values easily interpreted past patients. Written explanations are required by the provider and may be provided by other means, such as a printed letter.

If some of my health information on Henry Ford MyChart is not correct, what should I do?

Your Henry Ford MyChart information comes directly from your Henry Ford electronic medical record at your Henry Ford doc's office. Delight message your doctor through MyChart to correct whatever inaccurate information at your adjacent Henry Ford clinic visit. Your wellness information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor or nurse, when can I expect a reply?

Yous will generally receive an respond within i to three concern days. Please notation that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

What are shared visit notes?

Admission to medical tape information is not only a patient right but also supports quality of intendance and patient safety by involving patients in reviewing their documentation. Every bit of March 24, 2021, completed notes from visits with healthcare providers, with few exceptions, are visible to patients in MyChart. This allow you to look dorsum and view what providers shared and documented during those past visits/admissions.

Notes that go to MyChart include:

Outpatient visits and Inpatient admissions
Sensitive notes
Signed notes before the meet is closed or before the patient is discharged

Where can I notice my note?

Completed notes for by visits can be found in the Visits menu choice. Nether the Past Visits department of the folio, await for a visit appointment and you will see a "View Notes" pick to click and view the notes.

Why tin't I come across my notation?

All approved notes will exist released after they are signed past all required providers unless the clinician decides to non share a specific note, or a patient requests that it not be shared.

What can I do if I don't agree with my note?

If you lot believe the data in your medical tape is in mistake and needs to be amended, you have the right to request an amendment to the information. We are non always required to make the corrections or amendments you request, but each request will be advisedly reviewed and amendments fabricated if warranted. Y'all will exist notified when your request has been approved or denied.

The steps for requesting an amendment:

Request an amendment form from your doctor's part or Medical Records staff, or download the course within MyChart from carte choice "Request for Amendment of Medical Records".
Your completed class can be returned using the options listed on the form.
The Medical Records section volition review the request and attain out to you to confirm your request and verify your identity.
The amendment form will be sent direct to the provider who authored the information to review your request.
The provider may agree and amend the information or disagree and go out the information equally is.
We have lx days to respond. If nosotros are unable to respond within 60 days, nosotros may extend the time for up to 30 additional days.
Approval or deprival letters will be sent to you every bit a follow-upwards.
If your request for amendment is denied in whole or in part, we will provide yous with a basis for the denial. You have the right to submit a written argument disagreeing with the denial.
If you submit a statement of disagreement, we must include this statement with any future disclosures of your medical tape which includes the disputed information.
If you practice not submit a statement of disagreement, we will include your request for amendment and our response with future disclosures of your medication record, which includes the disputed data.

What is "Link My Accounts"?

You can see your health information from other organizations in MyChart. If you have an existing medical record at another organization, you can link your outside chart with your Henry Ford MyChart account. Later on you accept linked your account, you lot tin view your medications, allergies and problem list from the exterior organization right in Henry Ford MyChart. If you have a MyChart account at the outside organization, you can also see your test results, message your providers and schedule appointments with the outside system through our Henry Ford MyChart.

How do I troubleshoot incomplete account linking?

You might see the choice to link to an external system in your MyChart account after y'all successfully log in. If the connection is available but fails, the likely crusade is that you accept an inactive MyChart account at the external system. Reach out to the external organization to take your account reset.

How is proxy access handled with linked accounts?

You must take a proxy account at both your system and the external system to meet data for patients to whom you lot have proxy admission from the external organization. If y'all wait to see a proxy business relationship from the external arrangement, reach out to the external organization to establish a proxy relationship.

How do I link or unlink an external business relationship?

You lot are prompted to link your accounts the first time you lot log in afterwards being seen at some other arrangement. If you choose not to link your business relationship at that time, you can go to "Link My Accounts" in the "Sharing" section of the menu.

How do allergies, health issues and medications announced?

Allergies from both Henry Ford and external organizations announced as a single list on the Allergies page, under My Tape in the menu. Similarly, issues announced in a unmarried listing in the Current Health Problems page. If the external allergies or health problems matches your Henry Ford data, the information appears only once.

Medications announced on the Medications page and are separated into tabs by organization. Medications are not de-duplicated. All medications documented at Henry Ford and external organizations appear regardless of similarity.

How do I see test results from other organizations?

Test results from both Henry Ford and external organizations appear equally a single listing on the Examination Results folio. Results from external organizations are only retrieved if yous have an agile MyChart business relationship at the external organisation. Delight notation: external accounts must be linked to your Henry Ford MyChart account in order for test results from other organizations.

How can I transport messages and schedule appointments with some other system?

Messages and appointments appear in a combined view merely if you have an agile MyChart business relationship at the external organization.

Y'all can answer directly to an outside provider's message in the Message Heart by selecting the message from the provider and and so clicking Reply. You can also start a message by clicking Send a Bulletin from the Message Center.
The Appointments and Visits page shows past and upcoming appointments from both Henry Ford and external organizations. Y'all can click an appointment to load the visit information associated with information technology and schedule an appointment with exterior providers.

Yous must have an active MyChart business relationship at the external organization to exist able to message and schedule appointments with that organization from Henry Ford MyChart. You can bulletin or schedule appointments with external providers only if the external MyChart account allows them to. If y'all cannot exercise these activities in your MyChart business relationship from the external organisation, you cannot do them in Henry Ford MyChart.

What does the Care Everywhere symbol mean?

The Intendance Everywhere symbol appears on all data coming from an external organization. Yous tin can hover your mouse over the symbol to encounter where the information is coming from.

Can I view a family fellow member'south health record in Henry Ford MyChart?

Yes, y'all can. This is called proxy access and allows you lot to log into your personal MyChart account and so connect to data regarding your family fellow member. A patient, parent or legal guardian of a minor may come into 1 of our medical facilities and request in-person to Henry Ford clinical staff fellow member that a person be granted permission to full functionality (view and human action on behalf of the patient) inside their record. Parents may request proxy admission to view the medical information of their small-scale children (0-13 years) through MyChart. Adult patients may as well revoke a person'due south proxy or permit other adults proxy access to their information by taking action within MyChart.

A parent or legal guardian of a minor may be granted permission to view the child'south record up to age 18, upon which permission will be revoked. For children between the ages 0 and xiii, the parent/guardian has full functionality to view and act on behalf of the child within MyChart. In compliance with State of Michigan Pocket-sized Consent Laws, for children between the ages 14 and 17, the parent/guardian may only request an appointment on behalf of the child. They will not be able to view any medical information in the child's record.

Passwords are only given and/or reset to the patient or those with documented proxy access.

How do I request or allow access to view a family unit member'southward medical data?

Request Proxy Access

Parents or Legal Guardians may request proxy admission to their children's record to coordinate their health-related information. Adults may also asking proxy access to an incapacitated adult that is under their Legal Guardianship.

After logging on to Henry Ford MyChart, go to carte option "Request Proxy Access".
Complete and submit the online form.

If the patient is betwixt the ages of 0 and thirteen (inclusive) or incapacitated, you lot will be able to view the patient'due south medical information within your own Henry Ford MyChart account.
If the patient is betwixt the ages of xiv and 17 (inclusive), yous will only exist able to make appointments within your own Henry Ford MyChart business relationship. Y'all will not be able to view whatever medical data in the child'due south record.
Notation: A court-ordered Legal Guardian or person with an agile Medical Durable Power of Attorney (DPOA) will need to nowadays a copy of legal paperwork verifying their dominance to have access to the patient'southward medical information if a scanned re-create of such legal documentation is not already in the patient's record.

Allow Proxy Access

Used by a patient to provide authorization to allow another person to have admission to their medical information in MyChart.

Afterward logging on to Henry Ford MyChart, go to carte du jour option "Allow Proxy Admission"
Click on "+ Invite Someone"
Consummate the questions, accept the Terms and Atmospheric condition and click the "Send invite" button

Note: An adult person cannot asking (and be granted) permission to admission another adult'southward information — the request must come up from the patient willing to share their data.

Revoke Proxy Access

You may revoke a person'southward proxy access to your data at whatever time.

Go to menu selection "Share My Tape", select pick "Friends and Family Access" and then click [Revoke] for the person's proper noun you wish to revoke proxy access.

Can I ask questions regarding a family member from my Henry Ford MyChart account?

MyChart offers straight admission to your personal health record. Communications about another individual's information while signed in to MyChart would be placed in your health record. This data would not announced in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one Henry Ford MyChart account?

No. Due to the sensitive nature of medical information, each developed must plant their own Henry Ford MyChart business relationship. However, y'all may asking proxy admission be granted to each other'due south chart.

Select "Let Proxy Access" under "Account Settings" and complete the form to allow access.

I forgot my password. What should I practice?

Click the "Forgot password" link on the sign-in page to reset your countersign online. You may also contact us at (313) 876-7951 to request a new, secure password.

Where can I update my personal information (east.g., e-mail or alter my password)?

Log into Henry Ford MyChart, and select "Personal Information" under "Account Settings."

How is Henry Ford MyChart secure?

We accept great care to ensure your wellness information is kept private and secure. Access to information is controlled through secure activation codes, personal IDs and passwords. Each person controls their countersign, and the account cannot exist accessed without that password. Further, Henry Ford MyChart uses the latest 128-fleck SSL encryption technology with no caching to automatically encrypt your session with Henry Ford MyChart. Unlike conventional email, all Henry Ford MyChart messaging is done while you are securely logged onto our website.

What is your Privacy Policy?

Henry Ford MyChart is owned and operated by Henry Ford Wellness and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the aforementioned care and privacy given your health records and will never be sold or leased by Henry Ford Wellness. View our privacy policy.

I was logged out of Henry Ford MyChart; what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for xv minutes or more, you volition exist automatically logged out of Henry Ford MyChart. Nosotros recommend that you log out of your MyChart session if you need to exit your computer for even a short period of time.

What do I need in social club to apply Henry Ford MyChart?

You need admission to a computer connected to the internet and an up-to-engagement browser.

Important Observe: MyChart is ending support for the Internet Explorer (IE) browser. Please use Mozilla Firefox, Google Chrome, Apple Safari, or Microsoft Edge instead.

If y'all are experiencing problems such as existence logged out immediately after logging in, an extension or add together-on in your spider web browser may be causing problems with MyChart. Use the instructions below to larn how to disable extensions and add-ons in some of the most popular web browsers.
If disabling extensions and add-ons does not resolve your problem, try clearing "Cookies" in your web browser using the instructions beneath.
Finally, if you are still having bug, endeavor installing a different web browser.

My activation code does not work. What should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use information technology. If yous nevertheless have bug, email us, or you tin can phone call us at (313) 876-7951.

Is my activation code my user ID?

No, your activation lawmaking is non your MyChart ID or countersign. You will use this lawmaking only once to log into Henry Ford MyChart for the outset fourth dimension. (The code will elapse after you take used it or after lx days). When y'all log into MyChart the get-go time, you volition so exist asked to create your own unique MyChart ID and countersign.

Where practice I see what I owe? How do I make a payment?

Get-go March seven, 2022 as role of our ongoing efforts to improve our patients' experience, Henry Ford is moving all online payments to Henry Ford MyChart. Inside MyChart, you lot'll detect a simpler, easier payment experience. Log in to Henry Ford MyChart.

Henry Ford MyChart offers patients the ability to:

Ready up payment plans and choose the number of months and payment amount that is well-nigh comfortable, without having to make a call to Customer Service
View payment history, patient statements, and health program Explanations of Benefits.
Manage balances electronically, including the power to make payments directly from a mobile device.

Accessing family (proxy) member's billing data:

Family or Proxy member billing data is visible merely to Guarantor and in MyChart.

If you take questions almost your account, please contact Henry Ford Billing Client Service at (800) 999-5829. Please contact the clinic for whatsoever non-Henry Ford, partner affiliated practices (Henry Ford Community Connect) account questions.

Where tin can I admission my prior online billing and payment information?

Your historical online payment action has been migrated to MyChart.

Where can I choose whether to receive electronic or newspaper statements?

Your communication preferences for billing and payment are those you've set up for other functions in MyChart.

Volition moving Billing and Payments to Henry Ford MyChart effect my payment type?

For a limited fourth dimension, straight payments from a bank or checking account volition not exist possible in MyChart. You will exist able to pay by credit or debit card. You can as well contact customer service at (800) 999-5829 to pay with your checking account by phone.

Where do I go more than data about Henry Ford billing and pricing?

Go to Henryford.com/billing for more information about billing, obtaining an judge, financial aid, or insurance plans accustomed by Henry Ford

If I have trouble signing up for Henry MyChart, who do I contact?

Please phone call our Henry Ford Billing Client Service department at (800) 999-5829

Can I brand a old payment without registering for MyChart?

Aye, you can make a one-fourth dimension payment. Watch this curt video for details.

What is MyChart Mobile? How can I get it?

MyChart Mobile is an app available to access your MyChart business relationship on your telephone. You can download the MyChart mobile app on your device at no charge.

Download the MyChart app from either the Apple App Store or the Google Play shop
Once the app has been installed, click to open it, and take the license agreement
If prompted, "MyChart would like to use your Current Location," click on [OK]
If you lot click [Don't Allow], when prompted to select a "healthcare provider" and/or enter in a "name/zip/state":
- Type in "Henry Ford" or "Michigan"
- Scroll until you see "Henry Ford MyChart," and so click to select it

Yous may likewise download the app on your desktop reckoner and install information technology on your mobile device.

Can I view MyChart information through Apple Health?

In addition to the MyChart mobile app, you tin can view your MyChart health data through the Apple Health app.

If you have not already, register for MyChart.
Open the pre-loaded Health app on your iPhone.
In Health Data, go to the Health Records, notice and connect to Henry Ford Health.
Log in to MyChart to view your records and receive updates.

*Apple'southward Health Records data is encrypted and protected with the user's iPhone passcode, Touch ID or Face ID.

Is my information secure when using the mobile app?

The app was developed by Epic Systems to provide a secure display of data without storing any sensitive fabric on the device. Also, users need to login each time, only as they do with MyChart. In that location are several layers of security in front of the Ballsy Electronic Medical Record to further secure patients' information.

How much does the app cost?

There is no cost for the MyChart mobile app.

Whom should I contact with problems or questions?

For issues or questions, email u.s.a. or call (313) 876-7951.

What phones can use MyChart Mobile?

Delight refer to the minimum requirements associated with the latest app version when in the Google Play store or the Apple App Store.

What is MyChartCentral?

MyChartCentral provides you with a primal access signal for all your MyChart accounts where you tin can access all accounts using a unmarried username and password.

What is Lucy?

Lucy is a personal wellness record that gives y'all a permanent home to organize all your medical information, regardless of where it came from. You lot can request an updated copy of your Ballsy medical record at whatever fourth dimension and shop information technology in Lucy.

Y'all can also add personal information about your health and choose to share information technology with Henry Ford and other organizations where you receive care. If your insurance changes or yous move away and need to leave your electric current arrangement, Lucy will follow y'all.

What'south the difference between MyChartCentral and Lucy?

MyChartCentral is a hub from which you can access your Henry Ford MyChart account, other MyChart accounts from the Michigan area or nationwide, and Lucy. MyChartCentral allows you to easily access any MyChart account without needing to retrieve unlike usernames and passwords.

Lucy is a personal wellness record that gives you lot a permanent abode to organize all your medical data. Yous can request an updated copy of your medical tape at any time and store it in Lucy.

You tin can likewise add personal information about your wellness and cull to share information technology with Henry Ford and other organizations where y'all receive care.

Why isn't my wellness data the same at all of my healthcare organizations?

The information that each of your healthcare organizations knows well-nigh you lot might be different, depending on the type of care they give yous and when you lot were terminal seen. You tin aid keep anybody up to appointment past organizing your records in Lucy and sharing your data amid all the dissimilar places where yous receive care.

What if I don't have multiple MyChart accounts?

Even if you have just one MyChart account, you lot tin can still utilise Lucy every bit your personal wellness tape. MyChartCentral tin provide access to your one MyChart business relationship and Lucy with a single username and countersign.

Is my health information in MyChartCentral and Lucy secure?

Yep. Like your MyChart account, MyChartCentral and Lucy are password-protected and delivered via an encrypted connection to proceed your health information safe from unauthorized users.

What should I do if the data I run across in MyChart or Lucy is wrong?

If information in your Henry Ford MyChart account or Lucy is wrong, please transport a message to your Henry Ford dr.'s care team and so they can correct it. If information from another healthcare organisation is wrong, contact that system to make sure your information is corrected. After the information looks right in MyChart, you can get an updated copy in Lucy past requesting your chart once more.

How do I sign up for MyChartCentral and Lucy?

Log into your Henry Ford MyChart account and select carte choice "Lucy" under "Sharing."

How do I access MyChartCentral and Lucy?

After signing up, you can admission MyChartCentral and Lucy by going to www.mychartcentral.com or logging into Henry Ford MyChart and accessing MyChartCentral by selecting menu option "Lucy" nether "Sharing."

How can I get help if I accept a question about MyChartCentral or Lucy?

While y'all are in MyChartCentral or Lucy or from the MyChartCentral login page, click the "Request Help" hyperlink at the bottom of the screen. After you submit the form, you will receive a response via electronic mail inside ii business organisation days.

Can I view my family members' charts in MyChartCentral?

Yes, you lot can. MyChartCentral and Lucy let you see the aforementioned family members you tin can come across here in Henry Ford MyChart.

If you'd like to (a) request admission to a patient you accept Legal Guardianship or Medical Power of Chaser or (b) provide dominance to allow another person to have access to your information, and so:

After logging on to Henry Ford MyChart, select carte option "Request Proxy Access" or "Allow Proxy Access" nether "Sharing" and complete the online form.

Annotation: An adult cannot request (and exist granted) permission to another adult's information – the request must come up from the patient willing to share their information.

What virtual care (telehealth) options are available through MyChart?

Scheduled MyChart Video Visits offer the opportunity for a scheduled engagement with your Henry Ford Master or Specialty Care dr. in existent time using a tablet, smartphone or video-enabled laptop/computer. You will be able to see, hear, and speak to each other, and will receive the aforementioned level of quality care, security, and professional attention as an in-person date.
Video Visits On Demand offering you lot the opportunity to connect with the showtime available Henry Ford healthcare provider from your tablet, smartphone or video-enabled laptop/estimator through your Henry Ford MyChart patient portal. You will be able to see, hear, and speak to each other and volition receive the same level of quality intendance, security, and professional person attending as an in-person appointment.
Eastward-Visits involve completing an online questionnaire, submitted to a Henry Ford doc, via your MyChart patient portal to receive a treatment plan.
MyChart messaging is used to enquire common, non-urgent questions such as advice about common illnesses, visit follow-upward instructions, test consequence follow-ups, medication dosage clarifications or asking if an appointment is needed for some other reason. MyChart messaging should non be used as a means to obtain diagnosis or treatment.

Delight note: For Scheduled MyChart and On Demand Video Visits, find a quiet, lark complimentary, well-lit space with a good Wi-Fi connectedness where you can hash out private concerns and personal health information.

Driving during a video visit is dangerous and is not allowed. Doctors will end the visit and reschedule in the event you are driving and unable to park during your video visit.

How does a video appointment/visit work?

All Video Visits are conducted through your Henry Ford MyChart account. You can use any device with a web-enabled camera for a video visit, including a laptop or desktop computer, tablet or mobile device.

Download a printable guide for step-by-step instructions:

For English: Desktop/Laptop Reckoner or Mobile Phone/Tablet
For Castilian: Desktop/Laptop Estimator or Mobile Phone/Tablet
For Arabic: Desktop/Laptop Computer or Mobile Phone/Tablet

For instructions on how to begin an On Demand Video Visit, please visit this link.

How do I fix for a video visit?

The following are required for a video appointment/visit:

Active Henry Ford MyChart account. Don't have an account? Sign up hither.
Mobile device (tablet or smartphone) with iOS 11.0+ or Android vii.0+ or reckoner/laptop with web camera
- Windows PCs: To connect with a computer, you will need net access and one of the following web browsers: Google Chrome, Safari, or Edge.
- Mobile devices: For Apple iOS and Android devices, yous will need to download mobile apps. The apps can be installed from Apple's App Store or the Google Play Store.
Ensure that your device has a working camera and microphone/speakers
Reliable WiFi or cellular service

If you have a friend or family unit member who is more comfortable with applied science, consider asking them to assist y'all set for your visit.

How practise I schedule a video appointment/visit?

To brand an appointment for a Scheduled MyChart Video Visit, ship a MyChart bulletin or telephone call your doctor's office directly to find out if a video visit is right for you. Or contact us at(313) 876-7951.

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Source: https://www.henryford.com/visitors/mychart/faq